Resident Services Coordinators
The Resident Service Coordinator (RSC) program serves as a bridge to opportunity—connecting residents to essential tools, resources, and support that promote healthier, stronger, and more independent lives.
Through compassion, advocacy, and meaningful partnerships, Resident Service Coordinators help residents overcome barriers, strengthen stability, and access opportunities that enhance overall well-being and quality of life.
SHA Resident Service Coordinators make a difference by connecting residents to community
resources that promote health and wellness, expand digital equity and learning opportunities,
encouraging education and self-sufficiency, financial stability, advocacy/guidance and
empowerment.
Resident Service Coordinators collaborate with local organizations, agencies, and service
providers to create stronger support systems and healthier communities. Together, we are
transforming housing into vibrant, service-enriched communities where residents feel supported,
valued, and empowered.
Together we are building communities where residents don’t just Live—They Thrive!
Housing Now Program
The Housing Now Program, through the Executive Office of Housing and Livable Communities (EOHLC), helps families move directly from Emergency Assistance (EA) shelters into safe, stable, long-term housing.
Families are referred directly from emergency shelters all over Massachusetts to the Salem Housing Authority, where a selection process is completed to identify families who would benefit from additional support services during their transition into stable housing. Eligible families demonstrate a need for services and commit to working alongside the Housing Now Resident Service Coordinator to create a personalized housing plan focused on their goals, strengths, and long-term housing stability.
Once selected into the program, families are placed into state or federally subsidized housing and become lease-holding tenants with the same rights and responsibilities as all public housing residents. Beyond housing placement, the Housing Now Program provides intensive case management and ongoing support for up to nine months to help families overcome barriers, build independence, and prevent future homelessness.
By combining stable housing with individualized support, the Housing Now Program gives families the opportunity to rebuild, grow, and create a stronger future for themselves and their children
Family Self-Sufficiency (FSS) Program
What are your dreams?
Financial stability, better job, advanced education, homeownership?
Where do you see yourself in five years?
Earning higher wages to become independent from public assistance programs while meeting your family’s needs?
Are you ready, willing, and able to take steps toward your goals?
- Explore this unique opportunity to invest in yourself and reflect on your personal
and professional aspirations - Design your customized five-year plan with your one-on-one personal coaching
partner - Gain access to community resources to support your success in the workforce
and help to maintain a healthy work/life balance - Build up a savings account to save or spend as you see fit for your future
The Family Self-Sufficiency (FSS) Program is a voluntary program that connects federal housing participants to education, job training, counseling and more to develop skills, reduce debt, increase earnings, and build savings. The savings (escrow) account grows with you as you expand your opportunities, allowing you to build wealth that is yours to keep or to spend!
Future Forward
Future Forward is a voluntary program for state funded public housing participants that partners residents with supportive one-on-one coaching, personalized goal planning, community resources, financial education and employment and training opportunities. Whether participants are focused on advancing their education, increasing income, improving credit, purchasing a home, or creating long-term financial security, the program is designed to support each individual during every step of the journey.
One of the program’s most exciting benefits is the opportunity to build savings through a special escrow account. As participants increase their earned income, a portion of their rent increase may be deposited into a savings account by the Housing Authority. Participants can access this account upon successful completion of the program, which includes accomplishing three goals residents have set for themselves. This escrow account can enable families to invest in their futures, reduce debt, continue their education, or achieve homeownership goals.
We are proud to support residents as they work toward greater independence, opportunity, and long-term success. Future Forward is more than a program — it is a pathway to empowerment, stability, and a bright future.
