January 12, 2026

Healing Abuse Working for Change, Inc., creates social change by taking action against
personal and societal patterns of violence and oppression. Since 1978, HAWC has provided free
services and support to survivors of domestic abuse on Massachusetts’ North Shore to help them
make informed, independent decisions about their futures. More information is available at
www.hawcdv.org.

General Description:
HAWC is seeking to hire a Shelter Overnight staff member to provide on-site support to
participants within our Emergency Domestic Violence Shelter Program. Shifts are scheduled on a
regular, ongoing basis for 8pm-8am on Thursdays and Fridays. Additional per diem shifts may
also be available to provide as-needed coverage.

These part-time positions are paid hourly. Compensation for these positions is $18.82/hour, or
$19.54/hour for employees with relevant bilingual language skills. Employees working at least
20 regularly scheduled hours per week are eligible for prorated employee benefits (see below).

The Overnight position provides critical support and services to survivors of domestic abuse and
their families living in HAWC’s emergency shelter. Primary responsibilities include ensuring
participant safety through adherence to shelter policies and protocols, providing support and
guidance to shelter participants and hotline callers, responding to and communicating shelter
participants’ needs to fellow HAWC staff and Shelter Asst. Director as appropriate, and light
cleaning. These roles participate in coverage of HAWC’s 24/7 Emergency Hotline, responding to
calls that come in to the hotline.

The Overnight staff is permitted to sleep in a designated staff room during portions of this shift if
safe and appropriate to do so, while prioritizing position duties and participant needs.

Summary of Benefits (prorated for employees regularly scheduled for 20+ hours per week):
● 3 weeks of vacation per year during first year; increases at year 5, carryover of 2 weeks
● 13 Holidays off per year
● 13 Sick days per year
● 5 Personal days per year
● 70% Paid Family & Medical Leave paid by HAWC
● 401K plan

Qualifications and Requirements:
● A commitment to empowering and supporting survivors of domestic abuse
● Experience in crisis intervention
● Active listening skills
● Good organizational and prioritization skills

● Reliability with scheduling and availability
● Ability to collaboratively problem-solve with participants and other team members
● Demonstrated competency and respectfulness in working with clients and staff members
from diverse cultural and ethnic backgrounds
● Ability to effectively use internet-based programs and websites, such as GSuite, email,
search engines and the agency client database
● Bilingual/Bicultural skills and experience preferred

Position Responsibilities:
● Ensure the safety of shelter participants and staff through adherence to HAWC shelter
policies and protocols
● Provide trauma-informed direct support to participant adults and children as needed
● Document participant interactions and hotline calls in agency database
● Review and maintain program shift log, documenting any participant updates, crisis
intervention, safety concerns and maintenance concerns in log at the end of every shift
● Provide oral updates to fellow HAWC staff at shift changes. Communicate as necessary
via email and phone with other staff and leadership regarding any necessary follow-up
● Monitor security system for awareness of participants’ presence and needs within the
shelter building and overall safety
● Provide direct hotline coverage during scheduled work hours, including documentation in
agency database
● Conduct screening and intakes for new shelter participants
● Prepare, clean and inspect rooms before participant entry and after exit
● Organize and inventory shelter resources available for participant needs, including
bedding, food, clothing and toiletries
● Ensure cleanliness of staff office, office fridge, staff bathroom, stairways and basement
storage area
● Attend regular supervision and trainings, traveling as necessary to other HAWC offices
● Participate in 30-hour HAWC pre-service orientation training

HAWC is an Equal Opportunity Employer. People of color, LGBTQ people, bicultural and
bilingual people, people with disabilities, and survivors of partner abuse are encouraged to
apply. HAWC provides equal employment opportunities to all employees and applicants for
employment without regard to race, color, national origin, religion, gender or gender identity,
familial status, disability, ancestry, age, marital status, public assistance status, sexual
orientation, veteran history/military status, genetic information or membership in any group
protected by federal and state law.

Please email cover letter and resume to Maria Rivera at MariaR@hawcdv.org with
“Shelter Overnight” in the subject line, or mail to:
HAWC, Attn: Maria Rivera, 27 Congress St. Ste. 204, Salem, MA 01970