The Salem Housing Authority office is closed to the public until further notice but open for business calls and emails.

Check the News & Events section under Residents tab for important information on the Coronavirus.
Please refer to the letter from SHA Executive Director below regarding the procedures going forward for all housing authority business.

Temporary Hours: Monday thru Thursday, 8 a.m. - 3 p.m., Friday, 8 a.m. - 12 noon. For more information CLICK HERE.

Shelter Per Diem Relief Position

Website Healing Abuse Working for Change

Healing Abuse Working for Change, Inc., creates social change by taking action against personal and societal patterns of violence and oppression. For the past 40 years, HAWC has provided free services and support to survivors of domestic abuse on Massachusetts’ North Shore to help them make informed, independent decisions about their futures. More information is available at

General Description:
This hourly, per-diem position provides services to survivors of domestic violence in our Emergency Family Shelter Program. This role provides direct, on-site support to individuals and families, ensuring participant safety and adherence to shelter policies, participant access to resources and ongoing communication with other members of the team and agency. This position is compensated hourly with non-exempt compensation of $13.50/hour ($14.22 for bilingual individuals). This position is scheduled on an as-needed basis with possible available hours on all shifts.


  • Sensitivity to the unique concerns of survivors of domestic violence; commitment to survivors to promote healing from experiences of domestic violence
  • Excellent interpersonal skills, including verbal and written communication
  • Ability and willingness to work effectively with participants of diverse backgrounds and experiences
  • Strong crisis intervention and active listening skills; commitment to learning and utilizing trauma-informed practiced of client engagement and advocacy
  • Commitment to working collaboratively with shelter team members and agency leadership
  • Proficient in basic computer and date-entry skills
  • Direct service advocacy and/or case management experience
  • Bilingual Spanish-English/Bicultural background preferred

Position Responsibilities:

  • Ensure safety and consistency of shelter operations including oversight of client program requirements and safety protocols
  • Provide support, crisis intervention, advocacy and information to the participants at the shelter
  • Empower clients to make safe, supportive choices for themselves and their families
  • Screen prospective clients to ensure the shelter program is an appropriate fir for their needs; complete intake in trauma-informed manner
  • Support clients with children to ensure family safety
  • Maintain clear professional boundaries with shelter staff and clients
  • Maintain logs, files and other paper documentation
  • Ensure accurate and thoughtful entry of data into Empower electronic database system
  • Complete census updates online
  • Prepare, clean and inspect rooms for incoming and exiting participants
  • Maintain cleanliness and organization of staff spaces and shared common areas
  • Participate in coverage of emergency hotline while on shift
  • Complete 30-hour HAWC pre-service training
  • Ensure completion of other responsibilities as required by the Shelter Director
  • Position requires the ability to go up and down stairs throughout shift and light lifting is necessary

HAWC is an Equal Opportunity Employer. HAWC does not discriminate on the basis of race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status or genetic information. Survivors, people who are bilingual/bicultural, persons of color, people with disabilities and members of the LGBTQ community are strongly encouraged to apply.

Please email cover letter and resume to Bianca Cruz at with “Shelter Relief Per Diem” in the subject line, or mail to:
Attn: Shelter Manager
27 Congress St. Ste. 204
Salem, MA 01970

To apply for this job email your details to